Vice President Dr. Mohamed Juldeh Jalloh has underscored the need for stronger efficiency and responsiveness across Sierra Leone’s public sector, praising the National Social Security and Insurance Trust (National Social Security and Insurance Trust) for what he described as a model of improved service delivery and institutional modernization.
Speaking on Thursday, 30th April 2026, during the Ministry of Employment, Labour and Social Security (MELSS) Job Fair and Business Exposition held at the Miatta Conference Hall in Freetown, the Vice President emphasized that public institutions must adapt to citizen-centered service delivery systems that reduce delays and improve access to essential services.
The event, organized ahead of International Workers’ Day celebrations, brought together government agencies, private sector actors, job seekers, and development partners under one platform aimed at promoting employment opportunities and strengthening workforce engagement in Sierra Leone’s evolving economy.
A key highlight of the exposition was NASSIT’s innovative Customer Service Centre, set up directly on the exhibition floor. Unlike conventional information booths, the centre was designed as a fully operational service point, enabling participants to carry out real-time transactions. These included member registration, benefit inquiries, and updates to social security records, significantly reducing the need for follow-up visits to official offices.
Vice President Jalloh noted that such initiatives reflect the government’s broader agenda of digital transformation and public service reform. He stressed that institutions like NASSIT are demonstrating how technology and efficient systems can enhance transparency, accountability, and convenience for citizens especially workers who rely on timely access to social protection services.
He further encouraged other public agencies to replicate similar models, where services are brought closer to the people, particularly during national events and outreach programmes.
The Job Fair and Business Exposition also featured career guidance sessions, recruitment opportunities, and exhibitions from various companies, reinforcing the government’s commitment to addressing unemployment and promoting skills development among young people.
Overall, the event was widely seen as a practical step toward bridging the gap between public institutions and citizens, while showcasing how integrated service delivery can improve trust in governance and social protection systems in Sierra Leone.